@Ultabeauty, what’s with the bad customer service?

In addition to working out, eating, and running, there’s almost nothing I love more than beauty products.

Something about the way they smell, they way they fit into my little cosmetic bag, and they way they can take you from sweaty and gross to feeling like a super model.

So Thursday, between teaching a class and making my way home, I’d become convinced that I needed a classic red nail lacquer upon discovering that I only had a wine.

And then, while I was there, may as well pick up this beautiful blue-green I’d seen when I was there last week, right?

So off to Ulta I headed.

I approached the professional nail care section, and spotted a product that I’d seen Demi Lovato, my Latin lady lover, plugging on E!  I asked the nail tech about it, and she seemed irritated that I was bothering her as she filed her nails.

“Is this Demi Lovato’s line?”

[sigh} “I have no idea.”

I chirped a thanks, and it was clear that I’d be helping myself for the remainder of the trip.

I grabbed these…

photo…and headed to the check out, where I waited for 100 years before someone could help me check out with my two items.

I don’t know if I’m more sensitive to customer service, because I work for Fleet Feet, and we bend over any ways our customers want, but it’s nice to get the same treatment when I go shopping for whatever it is I want.  And it’s really really challenging to shop for cosmetics online.  You can’t smell them, you can’t see what the colors really look like, and it just makes more sense to shop for them online.

But when you shop at a place where you’re not sure if they even want you there, what’s a girl to do?

I wrote a letter to Ulta corporate, and I received a call from the manager today.  I will call him back, and we can discuss how gross my experience at Ulta was.

Now, I don’t want you guys to just think that I complain all day – I write letters when I have excellent customer service as well, and always have.

Whats the best customer service you guys have ever had?

Mine would have to be from Amazon.  Any dealings I’ve had with Amazon have been absolutely stellar, and one time, when I broke my Kindle, they apologized profusely, and asked what they could do to fix it?

What’s the worst?

Mine would probably be at Ulta the other day.  I hate to feel like anywhere I’m giving my money doesn’t want me.

What about you?

 

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3 thoughts on “@Ultabeauty, what’s with the bad customer service?

  1. Ulta is the worst! I stopped shopping there because I was tired of the attitude. When I’d had enough and called to complain a couple of years ago, the call center agent hung up on me! That was it. I hope your experience talking to them goes better than mine!

  2. I have never been to Ulta before… There is one by my house but I’m more of a cvs girl due to budget cutbacks (re:I spend too much $ on races!) however I do agree wih you -there is nothing like the new beauty products!!!! I went to sephora (had a gc) Sunday and oh man my new Stella eye shadow kit made me blissfully satisfied!!! And their customer service was great, sorry for you that Ulta was bad!!!

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